Monthly support time is reserved strictly for technical troubleshooting, diagnosing errors, and repairing unexpected breaks (such as broken layouts, form malfunctions, or plugin errors).

• Covered: Technical bug fixes, error diagnostics, and restoring broken functionality.
• Not Covered: Content updates, copy/image swaps, new page creation, or feature development (these are scoped and billed separately).

Support time resets at the beginning of each billing cycle and does not roll over. This allows us to allocate dedicated time for every client each month while keeping plan rates affordable.

Because we perform manual checks after updates and maintain daily backups, any conflict is caught immediately. If an update causes an issue, we instantly roll back to the clean backup and resolve the conflict before reapplying the update safely.

No. Our care plans are billed month-to-month. You can cancel at any time with a 30-day notice, though an active plan is required to receive ongoing technical support and maintenance.

Yes! Before onboarding a site built by another developer, we conduct a one-time Website Health & Security Audit to ensure the core, database, and plugins are in good standing before starting monthly care.

You can submit requests directly through our Client Portal ticket desk or by emailing support. We acknowledge tickets promptly and deliver standard updates within 1–2 business days.